Leanworx Moves From Support Gaps to a True Infrastructure Partner
From a slow, support-starved setup to a zero-downtime migration with India-hosted infrastructure
POC to live
Uptime since migration
Data residency, fully compliant
Overview
Leanworx needed a fast, reliable infrastructure partner for application testing and staging. After experiencing slow, ticket-queue-driven support and months-long evaluation cycles with a previous provider, AceCloud stepped in to help Leanworx. It provided the domain services, testing, and staging environment Leanworx needed, backed by data residency guarantees and a support team that resolved issues without the delays they faced before.
Data residency was non-negotiable for us. AceCloud gave us the control we needed, without the cost or complexity of running it ourselves.
Use Case
Builds Machine Monitoring software that captures real-time machine utilization directly from the shop floor.
Offers a plug-and-play solution tracking every cycle, downtime, and improvement opportunity. 24×7 automatically.
Uses AceCloud for domain services, application testing, and staging.
Challenges
Slow, ticket-queue-driven support left Leanworx without timely answers, a critical gap for a startup that needed a responsive partner, not a support backlog.
Previous evaluation processes dragged on for months, slowing down Leanworx’s ability to move forward with confidence.
Solutions
Live in under three weeks, a sharp contrast to the months-long cycles experienced elsewhere.
Every question was answered by a person, not a ticket queue, with an account manager who stayed proactive.
Data residency wasn’t optional. AceCloud’s India-hosted data centers gave Leanworx full control without compromising performance.
Flexible contracts meant no overcommitment. AceCloud handled architecture, execution, and vendor coordination, with zero downtime throughout.
