Leanworx Moves From Support Gaps To A True Infrastructure Partner

Key Outcomes

<3 Weeks

POC to live

100%

Uptime since migration

India-Hosted

Data residency, fully compliant

Overview

Leanworx needed a fast, reliable infrastructure partner for application testing and staging. After experiencing slow, ticket-queue-driven support and months-long evaluation cycles with a previous provider, AceCloud stepped in to help Leanworx. It provided the domain services, testing, and staging environment Leanworx needed, backed by data residency guarantees and a support team that resolved issues without the delays they faced before.

Data residency was non-negotiable for us. AceCloud gave us the control we needed, without the cost or complexity of running it ourselves.

-Bhagwan SK, CTO, Leanworx

Use Case

Real-time Machine Utilization

Builds Machine Monitoring software that captures real-time machine utilization directly from the shop floor.

Plug-and-play Solution Tracking

Offers a plug-and-play solution tracking every cycle, downtime, and improvement opportunity. 24×7 automatically.

Domain Services and Application Testing

Uses AceCloud for domain services, application testing, and staging.

Challenges

Poor Support from Previous Provider

Slow, ticket-queue-driven support left Leanworx without timely answers, a critical gap for a startup that needed a responsive partner, not a support backlog.

Months-Long Evaluation Cycles Elsewhere

Previous evaluation processes dragged on for months, slowing down Leanworx’s ability to move forward with confidence.

Solutions

Fast POC

Live in under three weeks, a sharp contrast to the months-long cycles experienced elsewhere.

Real Human Support

Every question was answered by a person, not a ticket queue, with an account manager who stayed proactive.

India-Hosted, Sovereign Cloud

Data residency wasn’t optional. AceCloud’s India-hosted data centers gave Leanworx full control without compromising performance.

No Lock-In, End-to-End Migration

Flexible contracts meant no overcommitment. AceCloud handled architecture, execution, and vendor coordination, with zero downtime throughout.

Impact Highlights

Leanworx now has a responsive, India-hosted infrastructure partner that feels less like a vendor and more like part of the team, with zero downtime during migration and 100% uptime.