How Did Air Works Group and AceCloud Build a GenAI Knowledge Platform for Aviation MRO Operations?

About Company

Air Works Group is one of India’s leading aviation MRO service providers, supporting aircraft maintenance, repair, engineering and compliance operations.

The company manages a large and mission-critical knowledge base that includes technical manuals, airworthiness directives, compliance documents and engineering procedures. In aviation MRO, fast and accurate access to this information is critical because every decision can impact safety, compliance and operational efficiency.

Challenges

• Managing fragmented knowledge spread across thousands of technical documents and systems.
• Reducing the time employees spent searching for manuals, directives and engineering procedures.
• Ensuring any AI-driven knowledge platform met strict aviation compliance requirements.
• Maintaining complete data sovereignty, role-based access control and audit readiness.
• Keeping the knowledge base current as new manuals and directives were added regularly.
• Making newly added technical documents searchable in near real-time.
• Building and operating a production-grade GenAI platform without adding internal cloud and AI overhead.
• Continuously improving response quality as the knowledge base evolved.

Solutions

• AceCloud designed and deployed a GenAI-powered knowledge chatbot on AWS as a fully managed service.
• End-to-end Retrieval-Augmented Generation pipeline managed by AceCloud for document ingestion, chunking, embedding generation and vector store operations.
• Amazon S3-based document ingestion to centralize and process technical manuals, compliance files and engineering documents.
• Amazon Bedrock used for foundation model invocation and AI-powered response generation.
• Automated document indexing to make new content available within defined SLAs.
• Response accuracy monitoring, retrieval quality tracking and prompt engineering refinements managed by AceCloud.
• Foundation model upgrades evaluated against Air Works’ query benchmarks before production deployment.
• IAM policies, Cognito user pools and role-based access controls managed by AceCloud.
• Encryption at rest and in transit with KMS key management and CloudTrail audit logging.
• Quarterly Well-Architected reviews to support aviation data governance and compliance requirements.
• Fully managed Lambda functions, API Gateway and OpenSearch clusters powering the chatbot backend.
• Monthly managed services reports covering platform health, query volume, response quality, cost breakdown and optimization recommendations.

AceCloud: Your Trusted AWS Partner

At AceCloud, we take a 100% customer-centric approach to cloud services. As an AWS Advanced Partner, we work together with AWS to design tailored solutions that meet the specific needs of today’s digitally transforming businesses. 

Our Partners

At AceCloud, we’re proud to be an AWS Advanced Consulting Partner, leveraging our expertise to deliver innovative cloud infrastructure and application solutions. Our collaborations extend to industry leaders like Proofpoint and CrowdStrike, ensuring top-tier managed security services. We also provide seamless virtual workspace solutions powered by the Citrix Platform, enabling businesses to work efficiently from anywhere. 

Published By: Akhil Khandelwal

Akhil, Senior Manager of AWS Migration at AceCloud, has over 13 years of experience in the IT industry. His technical expertise is backed by an impressive array of certifications, including AWS Certified Solutions Architect, Professional, Google Cloud Associate Cloud Engineer, AWS SysOps Administrator, and ITIL v3. Follow him on LinkedIn.